K9APPAREL - Dog Clothing and Apparel

FAQs

*If you do not find an answer within the following listing of frequently asked questions – please contact us via email or our toll free number : 1-877-423-7345

Choose from the following topics:

About Company & Products

Banner/Link

Booties

Care of Products

Donation to Adoption Agencies

Harness Opening

Measurements

Return Policy

Shipping

UPCOMING SHOWS AND TRADE VENUES

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ABOUT COMPANY & PRODUCTS

How long has Voyagers K9 Apparel been around?

Voyagers K9 Apparel has been making quality canine wear since 1993. In the beginning we made clothing only for greyhounds and at the time our name was Voyagers Greyhound Apparel. The inception of Voyagers Greyhound Apparel was simply supplying a need of good quality coats and clothing that would fit the unique shape of this specific breed. With time, owners of other type of breeds approached us to make breed specific coats and clothing for their dog. We then expanded our breed to include other sight hounds such as Italian Greyhound, Whippets and Great Dane. This expansion led us to change our name to Voyagers K9 Apparel. We now offer breed specific coats to Beagle, Boston Terrier, Boxer, Chihuahua, Doberman Pinscher, English Bulldog, French Bulldog, German Shorthaired Pointer, Jack Russell Terrier, Miniature Dachshund, Miniature Pinscher, Pug, Rat Terrier, Rhodesian Ridgeback, Vizsla and Weimaraner. We also offer custom coats for other and mix breeds. For more information on our company please click here.

Where is Voyagers K9 Apparel clothing line made?

Our products are all handmade in the U.S. using quality U.S. manufactured material.

What is the quality and longevity of Voyagers K9 Apparel clothing?

Voyagers K9 Apparel clothing is made with utmost care using top quality material. Our seamstress has over 30 years making clothing for both people and dogs. Her ingenuity and craftsmanship lends to the superb quality of our clothing. Evidence of this quality is in the durability of the clothing as well as the longevity as the coats last for quite some time (one customer has had her Winter Coat for more than 15 years). Making Voyagers K9 Apparel clothing a great investment that you and your dog can use and enjoy!

Are Voyagers K9 Apparel made specific to the breed of dog?

All Voyagers K9 Apparel clothing and coats are made breed specific in order to ensure proper fit. We realize that different breeds of dog have very distinct body conformation therefore no generic clothing can be made to fit all dogs. Our designs are base on the unique shape of each breed of dog. Currently Voyagers K9 Apparel clothing is made breed specific for Beagle, Boston Terrier, Boxer, Doberman Pinscher, English Bulldog, French Bulldog, Greyhounds, Great Dane, Italian Greyhounds, Jack Russell Terrier, Miniature Dachshund, Miniature Pinscher, Pug, Rat Terrier, Rhodesian Ridgeback, Vizsla, Weimaraner and Whippets. If you have another breed or a mix breed you can order our custom coats and clothing that is made specifically for your dog. Click on Custom Coats for more information on custom items.

Are there any specials that Voyagers K9 Apparel offer?

We offer many specials including climate based special which include the items that you would need based on your area. We also have customized Team Color options that will allow you to have a coat or clothing made with your favorite sport team’s colors. Please go to SHOP BY SPECIALS on the side menu bar to order.

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BANNER/LINK

How do I have a link of your website on mine?

Let us help you! By linking to our website you can help your members be aware of not only our great dog coats, but also be aware of letting us know to donate a portion of their purchase to your adoption agency! Go to our Link Exchange to upload our link to your website.

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BOOTIES

How many Booties come in one order?

One order of Booties comes with 4 Booties for your dog. Please note that Booties are non-returnable, non-refundable and non-exchangable.

What are your Booties good for?

Our Booties have multiple uses. They work great outdoors, protecting your dog's paws from road salt, snow and ice. Thus keeping their paws safe - and in a lot of cases, saving you quite a bit of money on vet bills resulting from an injured paw. The Booties can also be used to protect an injured paw. Our slipper-style design allows it to keep an injured paw clean without any constrictions. Aside from outdoor use, our Booties has been used indoor. The Embossed Mega Grip* provides a non-slip bottom and can be used to protect wood floors. *Mega grip material is a durable rubberized fabric that works well in snow and on ice but will wear out on concrete, asphalt and abrasive surfaces.

Do you make custom Booties?

No, unfortunately we do not make custom Booties.

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CARE OF PRODUCTS

How do you care for Voyagers K9 Apparel coats and clothing?

- All of our coats and clothing are machine-washable for your convenience.

- They can be tumble dried or line dried. For further care instruction click here.

- Keep Velcro “hook-side” straps clear of debris and hair by cleaning it with a needle.

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DONATION TO ADOPTION AGENCIES

Does Voyagers K9 Apparel donate to any adoption agencies?

Yes we do! We realize the tremendous role that adoption and rescue organization play in finding great homes for dogs and to support their efforts we donate to adoption agencies and humane society throughout the U.S. You can designate which organization you would to donate a portion of your purchase to. We also donate items to their events to help fundraising efforts. Click here for more information.

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HARNESS OPENING

Do your coats come with harness opening?

Our Winter Coat and Rain Coat are made standard with an opening near the base of the neck where a regular leash can easily fit through. An additional harness opening (excluding front or chest harness opening) can be made for our Rain Coat, Spring/Fall Coat and Winter Coat for an additional $10.00. Please note that requesting an additional harness opening makes your order a custom order and therefore the item non-returnable, non-refundable and non-exchangeable. You can select to have an additional harness opening by indicating the position of the harness opening during the ordering process. For more information on additional harness opening please click here.

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MEASUREMENTS

How do I measure my dog?

Aside from the weight (which is necessary for us to size your dog), you can submit measurements. We need the length, chest and neck measurements for your dog. Please watch the following video on measuring. Contact us if you have any other measurement-related questions.

Here are detail instructions Proper Fitting Chart.

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How about if I already ordered a dog coat before?

If you have ordered from us before and know what size your dog wears - you can order without remeasuring your dog. Fill the measurement fields with "1" and then write in the comments section the size you would like us to send you.

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RETURN POLICY

What is the return policy on Voyagers K9 Apparel clothing?

You can return items within 5 business days. Item(s) will be only accepted in resellable conditions (no dog hair, no urine stain, no sign of wear or wash). Refund will be issue with a company check for amount of item(s). No reimbursement of shipping and handling charges will be granted. NO RETURNS ON CUSTOM ORDERS OR BOOTIES.

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SHIPPING

How are the products shipped?

For domestic orders - we ship via the United States Postal Service (USPS) using Priority Mail Service (2-3 days).

For international orders - we ship via USPS Express Mail (5-7 days; depending on local custom office). Please be aware that local custom charges and taxes are NOT included in the purchase price and shipping cost of your Voyagers K9 Apparel order. You are responsible for paying all fees and imported taxes assessed by your local post office or custom office.

What is the cost of shipping for orders within the United States?

For domestic orders with a subtotal of:

- Less than $50.00; the cost of shipping is $10.00

- $50.00 to $99.00; the cost of shipping is $12.00

- $100.00 to $149.00; the cost of shipping is $14.00

- $150.00 to $199.00; the cost of shipping is $16.00

- $200.00 to $299.00; the cost of shipping is $20.00

- $300.00 or more; the cost of shipping is $24.00

What is the cost of shipping for international orders?

International orders are shipped via USPS - Express Service. Please be aware that local custom charges and taxes are NOT included in the purchase price and shipping cost of your Voyagers K9 Apparel order. You are responsible for paying all fees and imported taxes assessed by your local post office or custom office.

For orders to CANADA with a subtotal of:

- Less than $99.00; the cost of shipping is $38.00

- $100.00 to $149.00; the cost of shipping is $42.00

- $150.00 to $199.00; the cost of shipping is $46.00

- $200.00 to $299.00; the cost of shipping is $50.00

- $300.00 or more; the cost of shipping is $54.00

For orders to AUSTRALIA, JAPAN and NEW ZEALAND with a subtotal of:

- Less than $50.00; the cost of shipping is $50.00

- $50.00.00 to $99.00; the cost of shipping is $55.00

- $100.00 to $149.00; the cost of shipping is $60.00

- $150.00 to $199.00; the cost of shipping is $65.00

- $200.00 to $299.00; the cost of shipping is $70.00

- $300.00 or more; the cost of shipping is $75.00

For orders (to all other countries aside from Australia, Canada, Japan and New Zealand) with a subtotal of:

- Less than $50.00; the cost of shipping is $48.00

- $50.00.00 to $99.00; the cost of shipping is $54.00

- $100.00 to $149.00; the cost of shipping is $57.00

- $150.00 to $199.00; the cost of shipping is $60.00

- $200.00 to $299.00; the cost of shipping is $63.00

- $300.00 or more; the cost of shipping is $66.00

What is the turn-around time for orders?

We try to fulfill your orders as fast as possible when we receive them. Depending on what is in stock and how many orders we get, the usual fulfillment time is 1-3 business days. The fulfillment time may increase as we receive more orders especially during winter season (typical time frame is 1 week upon receipt of order). Please note that Custom Orders will take a minimum of 4 -6 weeks to be fulfilled.

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UPCOMING SHOWS AND TRADE VENUES - Come visit us and receive show specials!

Details to come.