How does Voyagers K9 Apparel handle refunds?
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Voyagers K9 Apparel will issue your refund to the credit card account provided at the time of purchase. Products returned for a refund must be in resalable condition for a full refund. Please note that we do not issue credits for shipping or handling charges. Refer to our Returns and Exchange Policy for detailed instructions on how to return an item for refund.
Returns of international orders will be refunded unless prior return shipping arrangements have been made for exchanges. Contact us for a Return Authorization Number, or to ask any other question about a refund. We are here to help.
Protecting Pups with Quality and Comfort Since 1993
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What is your return policy?
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Do I need a Return Authorization Number?
» Please call within five business days after receiving an item if you want to return a dog coat...
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» We will issue your refund to the credit card account provided at the time of purchase...
Can I return or exchange a custom dog coat?"
» Custom dog coats are individually made and are, therefore, not returnable...
Are Dog Booties returnable?
» Do a simple test to see how likely your dog is to wear dog booties before placing an order...
How do I track my order?
» When we fulfill an order, we will notify you with a shipping notification and tracking number...
Why didn't I receive my order or shipping confirmation emails?
» You will receive a shipping notification and tracking number from www.stamps.com when we ship...
What happens if a package is returned to Voyagers K9 Apparel?
» If the USPS returns a package to us, we will notify the purchaser via email...
What if a package is returned as undeliverable?
» If the postal service returns a package to Voyagers K9 Apparel as undeliverable, we will notify the purchaser via email...
What if a package is returned as unclaimed?
» If the postal service returns a package to Voyagers K9 Apparel as unclaimed, we will notify the purchaser via email...