Can I return or exchange a custom dog coat?
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Custom dog coats are individually made and are, therefore, not returnable. Voyagers K9 Apparel makes custom dog coats according to the specific measurements provided at the time of order, so they fit a particular dog. For this reason, custom dog coats, as well as coats altered with a body harness opening, cannot be returned, refunded, or exchanged.
Please refer to our Returns and Exchange Policy for directions on how to return other dog apparel. If you have additional questions about the shipment of your order, please contact us. We are here to help.
Protecting Pups with Quality and Comfort Since 1993
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What is your return policy?
» Please inspect your dog clothing upon delivery...
Do I need a Return Authorization Number?
» Please call within five business days after receiving an item if you want to return a dog coat...
How does Voyagers K9 Apparel handle refunds?
» We will issue your refund to the credit card account provided at the time of purchase...
How do I track my order?
» When we fulfill an order, we will notify you with a shipping notification and tracking number...
What happens if a package is returned to Voyagers K9 Apparel?
» If the USPS returns a package to us, we will notify the purchaser via email...
Why didn't I receive my order or shipping confirmation emails?
» You will receive a shipping notification and tracking number from www.stamps.com when we ship...
Are Dog Booties returnable?
» Do a simple test to see how likely your dog is to wear dog booties before placing an order...
Can I return or exchange a custom dog coat?"
» Custom dog coats are individually made and are, therefore, not returnable...
What if a package is returned as undeliverable?
» If the postal service returns a package to Voyagers K9 Apparel as undeliverable, we will notify the purchaser via email...
What if a package is returned as unclaimed?
» If the postal service returns a package to Voyagers K9 Apparel as unclaimed, we will notify the purchaser via email...