» Help Center

Voyagers K9 Apparel uses the postal system to deliver our products. Delivery times will vary, but we aim to fulfill and ship your order as quickly as possible after receiving your order. For in-stock items, we normally fulfill orders within 3–5 business days. Custom dog coats and special orders may take a couple of weeks to fulfill. When we ship your order, we will notify you with a shipping notification and tracking number from www.stamps.com. Please use this information to follow the delivery progress of your order.

If you have additional questions about your order, please contact us. We are here to help.

Deliveries to Canada

Shipping fees are calculated based on your address and mail service selected.

Voyagers K9 Apparel ships to Canada, primarily using USPS/Canada Post and DHL. Shipping is reliable and quick, but they may charge recipients for customs clearance and sales taxes required by Canada on all imports. Delivery time will increase around the holidays, and some Customs offices may get behind as well.

Please be aware that local customs charges, duties, and taxes are NOT included in the shipping costs. You may be asked to pay these charges before delivery. If your order is delayed in Customs, refer to the article How to pay duty and taxes online? by the Canada Post.

Deliveries to Australia and New Zealand

Voyagers K9 Apparel now ships orders to Australia and New Zealand through USPS and DHL. Delivery time will increase around the holidays, and some Customs offices tend to get behind as well.

Please be aware that local customs charges, duties, and taxes are NOT included in the shipping costs and you may be asked to pay the charges before delivery.

Deliveries to South Korea and Japan

Voyagers K9 Apparel now ships orders to South Korea and Japan. Delivery time will increase around the holidays, and some Customs offices tend to get behind as well.

Please be aware that local customs charges, duties, and taxes are NOT included in the shipping costs and you may be asked to pay the charges before delivery.

Deliveries to the United Kingdom

Note: Due to a recent change that requires businesses shipping to the United Kingdom to obtain a V.A.T. number, collect and then submit V.A.T. taxes to the UK, Voyagers K9 Apparel will no longer be shipping directly to locations in the UK, including England, Wales, Scotland, and Northern Ireland. If you have a friend or family member here in the USA, please contact them about receiving an order and forwarding it to you in the UK. We are sorry for the inconvenience.

Protecting Pups with Quality and Comfort Since 1993