Help Center

Shipping

Voyagers K9 Apparel uses the postal system to deliver our products. Delivery times will vary, but we aim to fulfill and ship your order as quickly as possible after receiving your order. 

All orders are shipped complete.  If you receive only part of your order, please contact us within 24 hours.

Read more about our shipping policies here.

Orders

Fulfillment time will vary depending on whether you order a custom dog coat or stocked dog clothing. Delivery times will vary at different times of the year, but we aim to fulfill within 3 – 5 business days for stocked dog clothing. Made-to-Measure dog coats and special orders may take two weeks to fulfill because these products are made individually when ordered.

Returns and Exchanges

Items for return or exchange must be in resalable condition. Voyagers K9 Apparel is unable to accept worn or soiled items as returns. Please make sure items are completely free of hair and soil of any kind before returning them. 

Read more about our Returns and Exchange Policy here.

Contact Us

Do you need to ask about your order or anything else related to Voyagers K9 Apparel? Contact us. For order information, please email sales@k9apparel.com from the email you used to place your order. If you prefer to speak with us, please call between 8:30 a.m. and 4:30 p.m. (PST), Monday through Friday.

USA and Canada calls:
1-877-423-7345
(Toll-free) Other International calls:
1-760-721-7860

Product faqs

Breed-specific dog coats are designed to fit the unique size and shape of particular dog breeds.At Voyagers K9 Apparel, we believe every dog deserves comfortable dog coats. In addition to making stylish dog coats for active breeds like Greyhounds, Voyagers K9 Apparel offers breed-specific dog apparel for 20 other short-haired dog breeds because there really is no such thing as "one size fits all" when it comes to dog coats. That's why we've tailored our dog coats to fit the unique body shape and proportions of specific dog breeds.

If Voyagers K9 Apparel does not currently make breed-specific coats for your dog's breed, order a custom dog coat to fit your other purebred, crossbred, mixed-breed, or hard-to-fit dog!

For any unlisted purebred, crossbred, mixed-breed, or hard-to-fit dog, Voyagers K9 Apparel will make a custom dog coat. At Voyagers K9 Apparel, we understand how frustrating it is when the coat you bought doesn't fit and restricts your dog's movement. Our experience proves that no dog is too large, too small, or too unusual to be outfitted with a quality dog coat of lasting comfort. Every dog feels better in a quality coat that fits!

Our custom dog coats bring quality and comfort to other dogs not listed under Breed-Specific Dog Apparel. When you choose a custom dog coat, your dog will thank you for seasons to come!

When you order a custom dog coat, we will ask you for measurements and a side photo of your dog. We will use your measurements and the photo to tailor any of these three dog coats to fit your dog:

For our breed-specific dog clothing, you'll need to include some basic measurements when you place your order. Protecting your pup with quality and comfort is not just a slogan at Voyagers K9 Apparel. This is our mission. In order for you to choose the dog coat size that best suits your dog, we ask you to provide some basic measurements. These measurements ensure that you choose the correct size for your dog.

Here are our puppy-sized thoughts on ordering dog clothing for growing pups. So your think your adorable little puppy needs a dog coat? At Voyagers K9 Apparel, we get asked questions about dog coats and puppies all the time. So here are some puppy-sized thoughts for you to ponder.

Our initial thought is that you wait to purchase more expensive dog coats until your puppy is almost full grown. Once your puppy is close to his or her full and final size, you can take more accurate measurements that ensure the coat you order will fit your dog well.

"But my puppy needs a dog coat now!" you say. Well, if your puppy is growing fast, but still needs a dog coat, you have a few options:

  1. Purchase a less expensive Tummy Warmer dog vest for extra warmth and comfort as your puppy grows.
  2. Order a dog coat according to the estimated size for a full-grown dog of the breed, keeping in mind that:
  3. Order a custom dog coat that is sized to fit your puppy's current measurements — with a little growing room. Plan to purchase another dog coat when your pup reaches maturity.

If you decide to order a coat for your puppy, the first step is to find out what your dog's measurements will be when full grown. This may a bit challenging because you'll only find general information about your dog's breed. Still, having the estimated size of your dog's breed is important. The best source for dog information will be your dog's breeder or your dog's vet. You can also consult standard dog breed sizing charts.

Keep in mind that dog sizing charts are based on the measurements of a full-grown dog, so the proportions of your puppy will differ from a full-grown dog of the same dog breed. Most notably, the relative size of a puppy's chest will be smaller than that of a full-grown adult because a dog's chest is the last area to fill out.

Once you've determined the approximate measurements for your growing puppy, you are ready to order a dog coat with proportions in line with the size and shape of the breed. Please realize, that the coat you order may be too big for your puppy to wear until it grows up!

All Voyagers K9 Apparel dog clothing is easy to clean in a washing machine.Taking proper care of your dog's clothing is important, so please follow these instructions for cleaning your Voyagers K9 Apparel dog clothing.

Voyagers K9 Apparel Dog Rain Coat Fabric Care

Materials: Fabric A:Outer shell of waterproof Ultrex Taslan® Nylon with Durable Water Repellent (DWR) finishFabric B:Inner lining of breathable mesh.

Washing Instructions:

Machine wash in cold water (do not dry clean). Do not use bleach or fabric softener. Line dry the rain coat, but do not iron.

  • Clear debris and hair off the hook side of the Velcro straps with a stiff brush, needle, or another piece of hook Velcro and always engage the hook and loop pieces of Velcro before washing.

Voyagers K9 Apparel Dog Tummy Warmer Fabric Care

Fabric: Polartec® polar fleece

Washing Instructions:

Machine wash in warm water (do not dry clean). Use fabric softener if you want, but do not use bleach when washing. Tumble dry the Tummy Warmer on low heat.

  • Clear debris and hair off the hook side of the Velcro straps with a stiff brush, needle, or another piece of hook Velcro and always engage the hook and loop pieces of Velcro before washing.
  • You may spray the fleece with a static eliminator. To make your own static eliminator, simply mix 1–2 tablespoons of fabric softener in 8 ounces of water.

Voyagers K9 Apparel Dog Winter Coat Fabric Care

Materials: Fabric A:Outer shell of waterproof Ultrex Taslan® Nylon with Durable Water Repellent (DWR) finish,Fabric B:Inner lining of Polartec® polar fleece

Washing Instructions: Machine wash in cold water (do not dry clean). Do not use bleach or fabric softener. Line dry the winter coat, but do not iron.

  • Clear debris and hair off the hook side of the Velcro straps with a stiff brush, needle, or another piece of hook Velcro and always engage the hook and loop pieces of Velcro before washing.
  • You may spray the fleece side of the winter coat with a static eliminator. To make your own static eliminator, simply mix 1–2 tablespoons of fabric softener in 8 ounces of water.

Voyagers K9 Apparel Dog Bootie Fabric Care

Materials: Fabric A:Polartec® Polar FleeceFabric B:Mega Grip for Sole

Washing Instructions: Machine wash in warm water using fabric softener if you prefer, but do not use bleach. (Do not dry clean.) Tumble dry the booties on low heat. Booties will soften after washing.

  • Clear debris and hair off the hook side of the Velcro straps with a stiff brush, needle, or another piece of hook Velcro and always engage the hook and loop pieces of Velcro before washing.
  • Spray the fleece with a static eliminator if you prefer. To make your own static eliminator, simply mix 1–2 tablespoons of fabric softener in 8 ounces of water.

Voyagers K9 Apparel Dog Hood Fabric Care

Materials: Fabric:Polartec® polar fleece

Washing Instructions: Machine wash in warm water using fabric softener if you prefer, but do not use bleach. (Do not dry clean.) Tumble dry the dog hood on low heat.

  • Spray the fleece with a static eliminator if you prefer. To make your own static eliminator, simply mix 1–2 tablespoons of fabric softener in 8 ounces of water.

If your dog wears a body harness, you may request an optional body harness opening. Voyagers K9 Apparel can alter our winter coats and raincoats to include a customized harness opening. Please note that there is an extra charge for this optional harness opening, and dog coats with this alteration are not returnable, refundable, or exchangeable.

The body harness opening will run vertically on the upper back of the dog coat — in line with the dog's backbone, not on the front or chest area.
» Chest harnesses, like the Easy Walker, typically do not need a harness opening.
» A leash opening comes on all of our dog winter coats and rain coats.

Tools Needed: Use a soft measuring tape.

Measuring Tips: Measure your dog with body harness.

  1. Measure the distance from the base of your dog's neck to the center of the harness ring as shown.
  2. Use this distance to select the best option for your dog when you place your order.

Our dog winter coats and rain coats come with a leash opening. These Voyagers K9 Apparel dog coats feature a hood or attached neckliner, so the collar/leash opening will be located near the base of the neck. This leash opening allows you to easily attach your dog's leash to the dog collar.
»The design of our other dog coats, such as the Tummy Warmer, allows you to easily attach the leash to the collar, so an additional collar/leash opening is not needed.
»If your dog wears a body harness, we can alter the winter coat or rain coat to facilitate ease in attaching the leash.

Yes you can order a dog coat in a color that is currently sold out. During our busiest times of the year, we occasionally run low on certain size/color combinations of our dog coats. In that case, we are able to make the dog coat for you for an extra charge. Because we will make the coat when ordered, it may take a bit longer to ship to you.

Yes, all Voyagers K9 Apparel dog clothing is easy to clean in a washing machine.