Privacy policy

VK9 Apparel LLC, doing business as Voyagers K9 Apparel

Effective date: 8/26/2026

This Privacy Policy explains how VK9 Apparel LLC, doing business as Voyagers K9 Apparel ("Voyagers K9 Apparel," "we," "us," or "our"), collects, uses, and shares personal information when you visit our website, buy our products, contact us, or otherwise interact with us.

This Policy applies to our website, online store, Fit-Finder, customer service, marketing, reviews, surveys, contests, wholesale inquiries, and job applications. It does not apply to third-party websites or services that have their own privacy policies.

1. Information We Collect

The information we collect depends on how you interact with us.

Information you provide

Contact information, such as your name, email address, telephone number, and billing or shipping address.
Account and order information, such as login details, products purchased, discounts, returns, exchanges, warranty claims, and purchase history.
Payment information. Payment-card information is generally processed by our payment providers rather than stored directly by us.
Pet and fit information, such as your dog's breed, measurements, size, and fit preferences.
Communications and content, such as customer-service messages, photographs, reviews, survey responses, contest entries, and other information you send us.
Marketing preferences, including email or text-message signup and subscription information.
Business or employment information submitted through wholesale inquiries or job applications.

Information collected automatically

When you use our website, we and our service providers may collect information such as your IP address, device and browser type, approximate location, pages viewed, links clicked, referring page, cart activity, advertising identifiers, and interactions with our website, emails, or advertisements. We collect this information using cookies, pixels, tags, session-replay tools, and similar technologies.

Information from other sources

We may receive information from ecommerce platforms, payment processors, fraud-prevention services, shipping providers, advertising and analytics partners, social networks, review services, and other companies that help us operate our business.

2. How We Use Information

We use personal information to:

Operate our website and online store.
Process payments, fulfill orders, arrange shipping, and provide order updates.
Recommend products and sizes, including through the Fit-Finder.
Handle returns, exchanges, refunds, warranties, and customer-service requests.
Maintain customer accounts and preferences.
Prevent fraud, misuse, and security incidents.
Send marketing communications where permitted.
Measure and improve our website, products, advertising, and customer experience.
Administer reviews, surveys, contests, wholesale inquiries, and job applications.
Comply with legal, tax, accounting, customs, and recordkeeping requirements.

We may also use information for another purpose disclosed when it is collected or with your permission.

Legal bases for EEA and UK customers

Where European Economic Area or United Kingdom law applies, we process personal information as needed to perform a contract with you, comply with law, pursue our legitimate business interests, or based on your consent. Our legitimate interests include operating and improving our business, maintaining security, preventing fraud, and marketing our products. You may withdraw consent at any time where consent is the basis for processing.

3. Cookies, Analytics, and Advertising

We use cookies and similar technologies to operate the website, remember preferences, understand website use, troubleshoot problems, measure advertising, and show more relevant content or advertisements. Some technologies are necessary for the website to work. Others may be controlled through available cookie settings, browser settings, or device settings.

We use analytics and session-replay services, including Google Analytics and Microsoft Clarity, to understand how visitors use the website and identify technical or usability problems. Session-replay tools may record interactions such as clicks, scrolling, and page navigation.

We also use advertising services, including Google and Meta, to measure advertisements and reach people who may be interested in our products. These services may receive identifiers and information about website activity and purchases.

We do not sell personal information for money. Some privacy laws may nevertheless treat certain advertising disclosures as a "sale," "sharing," or targeted advertising. Where applicable law gives you the right to opt out, you may use available website privacy controls or contact us.

We share personal information only as reasonably needed for the purposes described in this Policy. Recipients may include:

Ecommerce, website, hosting, and data-backup providers.
Payment processors, banks, and fraud-prevention providers.
Order-management, accounting, fulfillment, shipping, customs, return, and warranty providers.
Customer-service, email, text-message, form, review, and marketing providers.
Analytics, session-replay, advertising, and social-media platforms.
Professional advisers, insurers, auditors, and legal counsel.
Government agencies or other parties when required by law or reasonably necessary to protect rights, safety, or property.
A buyer, lender, investor, or successor in connection with a possible or completed business transaction.

Some providers process information for us, while others may handle information under their own privacy policies.

5. Retention

We keep personal information for as long as reasonably necessary to provide our services, maintain business and transaction records, comply with legal obligations, resolve disputes, prevent fraud, and protect our business. Retention periods vary based on the type of information and why we collected it. We may keep information longer when required by law or reasonably necessary for a legal claim or security matter.

6. Your Choices and Privacy Rights

You may unsubscribe from marketing emails using the unsubscribe link in an email. You may opt out of marketing text messages by replying STOP or following the instructions in the message. We may still send non-marketing messages about orders, accounts, safety, or customer-service requests.

Depending on where you live, you may have the right to request access to, correction of, or deletion of personal information; receive a portable copy of certain information; withdraw consent; object to or restrict certain processing; or opt out of targeted advertising or certain data disclosures.

To make a privacy request, email support@k9apparel.com or call 1-877-423-7345. Please describe your request and tell us where you live. We may request information needed to verify your identity. We will respond as required by applicable law. If applicable law provides a right to appeal a decision, our response will explain how to appeal.

Residents of the EEA or UK may also complain to the data-protection authority where they live or work. Canadian residents may contact the Office of the Privacy Commissioner of Canada or an applicable provincial regulator. Australian residents may contact the Office of the Australian Information Commissioner.

7. International Processing

We are based in the United States. We and our service providers may process personal information in the United States and other countries. Privacy laws in those countries may differ from the laws where you live. Where required, we use legally recognized measures for international transfers.

8. Security

We use reasonable safeguards designed to protect personal information. However, no system or method of transmission is completely secure. You are responsible for protecting your account password and notifying us if you believe your account has been compromised.

9. Children's Privacy

Our website is intended for a general audience and is not directed to children under 13. We do not knowingly collect personal information online from children under 13. If you believe a child has provided personal information to us, please contact us.

10. Changes to This Policy

We may update this Policy from time to time. We will post the updated Policy and revise the effective date. We may provide additional notice if required by law.

11. Contact Us

VK9 Apparel LLC
Doing business as Voyagers K9 Apparel
950 Broadway, Suite 414
Tacoma, WA 98402
United States

Email: support@k9apparel.com
Telephone: 1-877-423-7345