We know the importance of a great fit for your pup, and you should feel confident in your purchase of any of our Voyagers K9 Apparel products. Even if you’ve ordered your coat with a custom harness opening, rest assured that the addition of the harness opening will not be a barrier to initiating a return or exchange.

Customers who purchase our Worry-Free Return & Exchange coverage for $1.98 will receive unlimited complimentary return shipping. This coverage is available for purchase from the “View Cart” screen.

Customers who do not purchase our Worry-Free Return & Exchange coverage will still be able to initiate a return or exchange, but will be responsible for paying for their own return shipping labels via the return/exchange portal.

All return and exchange orders are subject to the following terms:

1. Returns and exchanges initiated within 14 days of delivery are eligible for a 100% refund of the original purchase price.

2. Returns and exchanges initiated 15-30 days after delivery are eligible for store credit minus a $6.95 per item restocking fee.

3. Returns and exchanges initiated more than 30 days after delivery are eligible for our ReCoat program.

We offer returns and exchanges on clean, fur-free, unwashed products. Dogs shed (some more than others!) so we ask that you simply try the coat on your pup and if it doesn’t fit, take it off right away and initiate your return or exchange request.

Items must be received in our shop before credit or refunds will be issued. All refunds and credits are issued at the discretion of Voyagers K9 Apparel. Items with fur, blemishes, damage, or other obvious signs of wear may receive a partial refund or credit.