Voyagers K9 Apparel Warranty
Voyagers K9 Apparel products are hand-made in the USA with the highest quality materials and craftsmanship and we guarantee our products for their reasonable lifetime. The reasonable lifetime of an outdoor product is not indefinite, and is affected by the conditions in which it is used. Materials and coatings (including the water resistant coating) will fade, thin, and wear over time, and the reasonable lifespan of an item will be determined at our discretion.
What's not covered:
- Damage from chewing, snags, tears, or naturally occurring wear.
- Deterioration of water resistant properties.
- Unwashed items will be returned. Please follow cleaning and care instructions prior to sending your item in for repair.
- Damage to the item from cutting the package open.
To file a warranty claim, contact us by email at firstname.lastname@example.org. Please include as much information as you are able, including your order number, the item in question, a description of the issue, and any photos that show the problem. If your claim is approved your product will be replaced with the same SKU, which may be a more recent version. If your product has been discontinued, you will receive store credit for the original purchase price. We are unable to provide refunds to the original form of payment.