Shipping Policy

Effective date: August 26, 2026

This Shipping Policy applies to orders placed through K9Apparel.com. The website is operated by VK9 Apparel LLC, doing business as Voyagers K9 Apparel (“Voyagers K9 Apparel,” “we,” “us,” or “our”).

Complete Shipments

We ship orders complete and do not split shipments. If your order contains multiple items, the entire order will ship when the last item is ready.

Production, Fulfillment, and Shipping Time

Some products are made or modified after an order is placed. Fulfillment time occurs before the order is given to the carrier. Shipping time begins after the carrier receives the completed order.

Any processing, production, shipping, or delivery dates provided on our website, at checkout, or in order communications are estimates unless we expressly identify a date as guaranteed. 

If we cannot ship your order within the timeframe stated when you ordered, or within the timeframe otherwise required by law, we will provide any delay notice and cancellation or refund options required by applicable law.

Expedited Shipping

Expedited shipping applies only to the carrier service selected for a completed order. It does not expedite production, customization, order processing, or the time required for every item in the order to become ready for shipment.

Opening Your Package

Do not cut the shipping package open. Scissors, knives, and other sharp objects can cut or puncture the apparel inside. Carefully tear or peel open the package instead.

Damaged, Missing, or Incorrect Items

Please inspect your order promptly after delivery. If an item arrives damaged, is missing from the package, or is not the item you ordered, contact us within 48 hours of delivery at support@k9apparel.com. Include your order number and a description of the problem. Photographs of the product and shipping package may help us investigate and resolve the issue.

The 48-hour reporting request helps us investigate shipping and packing issues promptly. It does not limit any rights or remedies that cannot be waived under applicable law.

Lost or Stolen Packages

If tracking shows that your order is delayed, lost, or delivered but you cannot locate it, contact us at support@k9apparel.com. Include your order number and any relevant tracking information so we can review the shipment and explain the available next steps.

Returns and Exchanges

Shipping-related questions do not automatically create return eligibility. Please review our Return and Refund Policy for product eligibility, return timeframes, refund methods, and instructions for starting a return.

Payment

Orders are charged in full when placed. This allows us to purchase materials and begin the labor required to produce or prepare the order by hand. If you require alternative payment terms, contact us at support@k9apparel.com before placing your order. Alternative terms are not guaranteed and must be agreed to by us in writing before the order is placed.

Mandatory Consumer Rights

Nothing in this Shipping Policy limits any cancellation, refund, delivery, or other consumer right that cannot legally be limited. Where applicable law provides additional or different rights, we will follow that law.

Contact Us

VK9 Apparel LLC
Doing business as Voyagers K9 Apparel
950 Broadway, Suite 414
Tacoma, WA 98402
United States

Email: support@k9apparel.com
Phone: 1-877-423-7345