What if a Package is Returned As Unclaimed?
If the postal service returns a package to Voyagers K9 Apparel as unclaimed, we will notify the purchaser via email of the order's status. An Unclaimed label means that the post office left an Attempted Delivery Notification (a peach-colored slip) because the item was not picked up at the destination post office and/or the purchaser made no attempt to schedule re-delivery in a timely manner. A local post office will normally hold a package for pick up or re-delivery for 3–4 weeks before returning the package to the sender.
Voyagers K9 Apparel notifies purchasers that we have shipped an order with a shipping notification and tracking number from www.stamps.com to follow the delivery progress of orders. If the USPS returns an unclaimed package to us, we will contact the purchaser via the email provided when ordering the product. After sending this notification, we hope to hear from the purchaser within a week to work out another delivery arrangement.
» Unless the purchaser makes reshipment provisions within one week of the email notification, Voyagers K9 Apparel will treat the order as a Return for Refund, deducting a 20% restocking/processing fee from the refund.