What if a Package is Returned as Undeliverable?
If the postal service returns a package to Voyagers K9 Apparel as Undeliverable, we will notify the purchaser via email of the order's status. Voyagers K9 Apparel notifies purchasers that we have shipped an order with a shipping notification and tracking number from www.stamps.com to follow the delivery progress of orders. If the USPS returns an undeliverable package to us, we will contact the purchaser via the email provided when ordering the product. After sending this notification, we hope to hear from the purchaser within a week to work out another delivery arrangement.
»If a purchaser fails to respond to our email notification within one week, Voyagers K9 Apparel will treat the order as a Return for Refund.
» If the purchaser notifies Voyagers K9 Apparel of an address change, reshipment of the package is subject to an additional shipping charge. If the purchaser declines to pay for the additional shipping, Voyagers K9 Apparel will treat the order as a Return for Refund.
Please note that altered products, i.e. coats with harness openings, or custom coats will not be refunded.