Do I need a Return Authorization Number?

For return authorization, please email sales@k9apparel.com anytime, or call between 8:30 a.m. and 4:30 p.m. (PST), Monday through Friday.

What is your return policy?
» Please inspect your dog clothing upon delivery...

Do I need a Return Authorization Number?
» Please call within five business days after receiving an item if you want to return a dog coat...

How does Voyagers K9 Apparel handle refunds?
» We will issue your refund to the credit card account provided at the time of purchase...

How do I track my order?
» When we fulfill an order, we will notify you with a shipping notification and tracking number...

What happens if a package is returned to Voyagers K9 Apparel?
» If the USPS returns a package to us, we will notify the purchaser via email...

Why didn't I receive my order or shipping confirmation emails?
» You will receive a shipping notification and tracking number from www.stamps.com when we ship...

Are Dog Booties returnable?
» Do a simple test to see how likely your dog is to wear dog booties before placing an order...

Can I return or exchange a custom dog coat?"
» Custom dog coats are individually made and are, therefore, not returnable...

What if a package is returned as undeliverable?
» If the postal service returns a package to Voyagers K9 Apparel as undeliverable, we will notify the purchaser via email...

What if a package is returned as unclaimed?
» If the postal service returns a package to Voyagers K9 Apparel as unclaimed, we will notify the purchaser via email...